Q.Do I need to login to the site to place an order?
A.Yes a dealer login is required to get the best prices. Call us at 269-385-1540
Q. How do I know what retail is so I can charge my customers?
A. If you are not logged in under your account then the site shows MSRP retail (MSRP).
Q. Do I need a tax I.D. number?
A. No, if you are outside of Michigan it is not required (Yes, if in Michigan)
Q. How long will it take to receive my order?
A. We have over 4 million dollars of parts in stock at all times but between Honda, Yamaha, Kawasaki, Suzuki, Sea Doo, Skidoo, Arctic Cat and Can Am 4 million is just the tip of the iceberg. If we have your part(s) in stock, they will ship out the next business day. If not, they will be ordered in from the factory warehouses. In this case, most parts will ship out to you from our warehouse within 3-5 business days. In all, the average parts order takes 4-7 business days from the day you order online until the day you receive the parts at your door.
Q. Who can I contact if I have a problem or a special question?
A. We understand that a great website like ours is only as good as the people behind it. We have been in business for over 43 years and have more than 100 employees. We have set up an exclusive dealer phone line at 269-385-1540 we also have 12+ employees in our parts department that can answer your quick questions if the wholesale line is tied up. You can reach them at 269-385-1540
|Q. Can drop ship /affiliate orders be setup?
A. No we do not offer drop shipping due to manufacturers changes in policy.
|Q. What do I need to do now to start ordering?
A. Nothing, we will log you in as a dealer as soon as we see your order come through and verify you status. See our Step by Step instructions above to start ordering NOW!
Q. Do you ship to Canada?
A. Yes, we ship to Canada everyday and our site automatically calculates the shipping. We have recently upgraded our shipping services to include shipping through USPS. ALL ORDERS NOW SHIP THROUGH USPS. This reduces the extra fees and duties associated with Canada shipments.
A. NO, there is not a buy-in or minimum order. Order as much or as little as you like but consolidating orders saves on shipping costs.
Q. What if I can’t find the part I am looking for?
A. Please call our qualified parts staff at 269-385-1540
Q. What if a part I ordered is on backorder?
A. If a part is backordered you will receive a notice by email when the other parts are shipped out with an ETA. If the ETA for the backordered part is within 5 business days of your original parts shipment, we will hold the entire shipment until the backordered part arrives. If the ETA for the backordered part ETA is more that 5 business days away, we will ship your original order and ship the backordered part separately when it arrives.
Q. Do you accept returns?
A. Yes, returns are accepted on everything EXCEPT electrical parts. There is a restocking fee that will be taken out of the refund. Please call ahead to 269-385-1540 to get a return number.