Our website parts ordering has been very helpful to our customers and parts staff. We thank you for allowing us to serve you.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
We begin processing your order as soon as you place it. For this reason orders cannot be changed or cancelled once they are placed. If we approve the cancellation we may charge a restocking fee of up to 25%. You will receive a shipping confirmation e-mail as soon as we ship your order.
All processed orders that are returned must have a prior return autorization number. When calling for a return authorization number please have your invoice ready. All returns must have a Return Authorization Form completed or they will not be accepted. All returns must be received in original packaging. The packaging must be in new condition (no scratches, tears, dents, or other markings). No exceptions the sku numbers on the items must be intact. Click here for an Adobe Acrobat reader copy of the Return Authorization Form .
At times the OEM supercedes part numbers. A superceded part number is a change by the manufacturer of an existing part number to a new part number which can include multiple parts being included in the new part number. Pricing discrepancies may occur at that time a CPN representative will call and confirm the new price and part number change.
If any part ordered is incorrect due to an error on our behalf, please call us to receive an Return Authorization Number within 15 days of your purchase before shipping it back to us. Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you.
If a part is wrong due to a customer mistake, that's ok, but you must still call for a Return Authorization Number before sending back within 30 days of the purchase date. It will be subject to a 25% restock fee and must be returned in new condition with original packaging. Additional shipping will need to be charged as well if we need to send out another part.
Electrical: There are absolutely no returns or exchanges on any Electrical Parts, Decals, Fastners, Bolts, Screws, Washers, Chemicals, Special Tools.
Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
If you have further questions please contact our parts representative at email at firstname.lastname@example.org
We return all OEM parts to the manufacturer and in doing so face two charges: The cost to return the item the manufacturer and a restocking fee charged to us by the manufacturer. CyclePartsNation.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.
Download Return Authorization Form Here